Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine the right size for my child?
We provide a comprehensive size guide on each product page. Our garments generally run true to size, but we recommend sizing up if your child is between sizes for longer wear.
What materials do you use in your clothing?
Jamie Kay is committed to quality, using premium natural fibers including GOTS certified organic cotton, merino wool, and flax linen.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed immediately to ensure quick delivery. Therefore, we are unable to guarantee modifications or cancellations.
How should I care for my Jamie Kay garments?
To maintain the quality of our natural fabrics, we recommend a gentle cold machine wash in a laundry bag and drying flat in the shade.
Do you restock popular items?
Many of our collections are limited edition. However, core essentials are restocked periodically. You can sign up for 'Back in Stock' notifications on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.